Last Amended: January 11, 2026

At Family Friends Plumbing Services, we value your privacy and the trust you place in our family-owned business. This policy explains how we collect, use, and protect your information when you visit FamilyFriendsPlumbing.com or request our plumbing services in the DFW area.

1. Information We Collect

We collect information that helps us provide high-quality plumbing services to you. This includes:

Contact Information: Name, physical service address in Arlington/DFW, phone number, and email address.

Service History: Details about your home’s plumbing system, past repairs, and water heater or sewer specifications.

Automated Data: Your IP address and browsing behavior on our site (via cookies) to help us improve our website’s user experience.

2. How We Use Your Information

We use your information strictly for business purposes, including:

Scheduling service calls and dispatching technicians to your home.

Sending invoices, service quotes, and maintenance reminders.

Communicating via SMS or email regarding 24/7 emergency arrivals.

Improving our residential service offerings based on customer feedback.

3. Text Messaging (SMS) Policy

By providing your phone number to Family Friends Plumbing Services, you agree to receive communications regarding your service appointments.

No Mobile Information will be shared with third parties/affiliates for marketing/promotional purposes. * All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. We only share your data with:

Service Providers: Software used for invoicing or email communication.

Legal Requirements: If required by Texas law or to protect the safety of our technicians and customers.

5. Data Security

We implement industry-standard security measures to protect your data. Whether we are documenting a slab leak repair or processing a payment, we use encrypted connections to ensure your home and financial data stay private.

6. Your Rights and Choices

You may contact us at any time to:

Request a copy of the data we have on file for your property.

Request that we update or delete your contact information.

Opt-out of future marketing emails or seasonal maintenance reminders.

7. Third-Party Links

Our website may contain links to manufacturers (like Rheem or Kohler). We are not responsible for the privacy practices of these external sites.

8. Updates to This Policy

We may update this policy periodically to reflect changes in Texas privacy laws or our service procedures. The “Effective Date” at the top will indicate when the latest changes were made.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact the Family Friends team:

Email: [email protected]

Phone: 1 (888) 651-9711